Refund policy
Last updated: October 25, 2026
Our 60-day guarantee
Try your Stayvo strap for up to 60 days.
If it's not for you, email us at contact@stayvostrap.com within 60 days of the delivery date, send the strap back, and we refund your order in full. No reason needed, no forms.
That's the whole policy. Everything below is the detail, in case you need it.
How to ask for a refund
Email contact@stayvostrap.com from the address you used to place the order, and tell us your order number. If you don't have it to hand, your name and the delivery address are enough for us to find it.
You don't need to fill in a form or justify your decision. A sentence is fine.
We reply with the return instructions and the address to send the strap to. Please wait for that reply before you ship anything: a parcel that arrives without it can't be matched to your order.
Sending the strap back
- It can have been used. That's what a trial is for.
- Send back every strap from the order, including the free one in a Buy 1, Get 1 or Buy 2, Get 2 bundle. They need to be in good physical condition: not torn or cut, no part missing.
- You keep the Knee Reset guide. It's a download, there's nothing to send back.
- Return shipping is at your cost. Use a tracked service and keep the receipt until your refund arrives.
What we refund
- The full amount you paid for the product, in the currency you were charged, back to the original payment method.
- If you ordered more than once, the 60 days run from the delivery date of each order, separately.
How long a refund takes
We issue the refund once the strap is back with us. Your bank or card issuer then takes its own time to post it, usually 5 to 10 business days, sometimes longer. That part is out of our hands, and we'll send you the confirmation so you can show it to them if you need to.
If something arrived damaged, wrong, or not at all
That isn't a refund request, it's our mistake to fix.
Email us and we'll either send a replacement or refund you in full, whichever you prefer. If a parcel is marked delivered and you don't have it, tell us and we'll open a claim with the carrier and sort it out.
The few things this policy doesn't cover
- Orders delivered more than 60 days before your email. Write to us anyway; we read everything.
- Products bought somewhere other than this store, including online marketplaces. We can only refund what we sold you.
- Repeated refunds on the same household across many orders. We'll talk to you before deciding anything, and we'll tell you why.
Chargebacks
If you're thinking about disputing a charge with your bank, email us first. A refund from us takes days; a chargeback takes weeks, and it doesn't get your money back any faster.
Your statutory rights
This guarantee is in addition to any rights you have under the consumer law of the country where you live. It never reduces them.
Contact
Stayvo, sold by Evenrest
Email: contact@stayvostrap.com