Shipping policy

Last updated: October 25, 2026

Where we ship

We ship to the United States.

If your country isn't on that list yet, we're not ready to serve you properly, and we'd rather say so than take your money and hope.

What shipping costs

Shipping is free on every order. You'll see it confirmed at checkout before you pay.

When your order leaves, and when it arrives

Orders are prepared within 24 to 48 business hours. Weekends and public holidays don't count.

Most orders arrive 6 to 8 days after you order. That's an estimate from the carrier, not a promise we control: weather, holidays and carrier backlogs happen, and busy periods such as Black Friday can add a few days. If your parcel is clearly stuck, tell us and we'll chase it. You shouldn't have to.

Tracking

Every order ships with tracking. You'll get the tracking number by email as soon as the parcel leaves.

A tracking number can take up to 24 hours to show any movement. That's the carrier scanning it in, not your parcel sitting still.

If you didn't get a tracking email, check your spam folder, then email us at contact@stayvostrap.com and we'll resend it.

Address changes

If you spot a mistake in your address, email us immediately. We can usually fix it before the parcel is prepared. Once it is with the carrier we can't redirect it, so you'll need to contact the carrier directly with your tracking number.

If a parcel is late, lost, or marked delivered but missing

Email us at contact@stayvostrap.com.

We'll open a claim with the carrier and, either way, make it right with a replacement or a full refund, whichever you'd rather have.

Contact

Stayvo, sold by Evenrest
Email: contact@stayvostrap.com